mcw 99 Terms and Conditions

General Provisions and Eligibility

These terms and conditions ("Terms") govern the use of the mcw 99 platform and all services included within it. When you create an account on mcw 99 or use any part of the platform, you are considered to have fully accepted these Terms. If you disagree with any term, please refrain from using the platform.

These Terms are written in Bengali and apply to users residing in Bangladesh. mcw 99 reserves the right to amend these Terms at any time. Users will be notified appropriately before any changes take effect.

1.1 Scope of the Platform

mcw 99 is an online entertainment platform offering sports betting, casino games, live casino, and related services. All games and betting markets on the platform are provided for entertainment purposes only, and no specific outcome is guaranteed.

1.2 Geographic Scope of Service

This platform operates for users in Bangladesh. Accessing the platform from regions or countries where online gaming is explicitly prohibited constitutes a breach of these Terms. It is entirely the user's own responsibility to comply with the laws of their jurisdiction.

Account Registration and User Responsibilities

To create an account on mcw 99, the user must provide accurate and complete information. Providing false or misleading information may result in the permanent closure of the account and forfeiture of any balance held in that account.

2.1 Registration Terms

• Each user may create only one account. If multiple accounts are found belonging to the same person, all of them will be closed.
• The name, mobile number, and payment method used for registration must all belong to the same person.
• Creating an account in someone else's name or using another person's details is strictly prohibited.
• Keeping account login credentials confidential is the user's own responsibility. mcw 99 will not be liable for any loss resulting from sharing a password with a third party.
• If any account details need to be changed, the user must contact the support team.

2.2 Prohibited Activities

Users may not engage in any fraudulent activity against the platform. Automated betting via bots, exploiting system vulnerabilities, or any other attempt to deceive the platform will result in immediate account closure.

Age Verification and Identity Confirmation

All services on mcw 99 are strictly for individuals aged 21 or older. Minors will not be permitted to create accounts, and any account found to be in breach of this rule will be closed immediately.

3.1 Identity Verification Process

At any time, mcw 99 may request the necessary documents to verify a user's identity, age, and ownership of the payment method. If the requested documents are not submitted within the specified time, the account may be temporarily suspended.

• A copy of the National Identity Card (NID) or passport may be requested.
• A mobile banking statement may be requested to prove ownership of the payment method.
• Verified documents are used solely for the purpose of identity confirmation.

Deposit, Withdrawal and Payment Policy

mcw 99 currently accepts bKash, Nagad, Rocket, and Upay for transactions. Both deposits and withdrawals can be made through these methods.

4.1 Deposit Terms

• The minimum deposit amount is ৳200.
• The mobile banking number used for deposits must be registered in the same name as the account.
• Deposits from third-party accounts are prohibited; such transactions will be cancelled.
• Once a deposit is confirmed, funds are added to the account as quickly as possible.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳800.
• Withdrawal requests are generally processed within 15 minutes to 2 hours.
• It is recommended to withdraw using the same mobile banking method used for the deposit.
• If an active bonus is in place, withdrawals may be restricted until the required wagering is completed.
• mcw 99 reserves the right to temporarily hold withdrawals for review in the case of suspicious transactions.

4.3 Anti-Money Laundering

mcw 99 follows an anti-money laundering policy. If suspicious or unusual financial activity is detected, necessary action will be taken and relevant authorities may be notified.

Bonus and Promotional Offer Terms

mcw 99 offers new members a welcome bonus of 120% on their first deposit, up to a maximum of ৳5,000. The bonus amount must be wagered 20 times before it can be withdrawn.

5.1 Bonus Claiming Rules

• Bonuses apply only to new, registered, and verified accounts.
• For example: depositing ৳1,000 earns a ৳1,200 bonus, giving a total balance of ৳2,200. To withdraw this bonus, ৳1,200 × 20 = ৳24,000 must be wagered.
• Multiple bonuses cannot be active at the same time unless a specific promotion permits it.
• Bonus funds cannot be withdrawn directly — they can only be used for betting or playing games.
• If multiple accounts from the same device, IP address, or payment method attempt to claim a bonus, all accounts will be closed.

5.2 Bonus Cancellation Circumstances

mcw 99 reserves the right to cancel any bonus and forfeit associated winnings if evidence of a breach of terms, fraudulent activity, or system abuse is found.

Betting and Gaming Rules

All bets and gaming sessions on mcw 99 are governed by these Terms. Once a bet is confirmed it cannot be withdrawn, unless a specific cash-out or bet cancellation feature is active.

6.1 Sports Betting

• For sports betting, bets are accepted before the match starts or within the designated live betting window.
• If a match is abandoned, suspended, or rescheduled and is not completed within the specified time, bets placed on that market may be refunded or settled in accordance with mcw 99 policy.
• For multi-bets, the entire bet is lost if all selections are not correct.
• If an error in the odds is identified, mcw 99 reserves the right to re-settle at the correct applicable odds.

6.2 Casino and Live Gaming

• All casino games are run via a Random Number Generator (RNG) or live dealer and results are completely impartial.
• No game result is predetermined and there is no guarantee of winning.
• If you are disconnected during a game session, please contact the support team.

Technical Errors and System Failures

mcw 99 always aims to provide uninterrupted service. However, service may occasionally be disrupted due to technical errors, server issues, or problems with third-party providers. In such situations, mcw 99 will resolve the matter on the basis of maximum fairness.

7.1 Faulty Games or Odds

If abnormal odds or results appear in any game or market due to a technical error, mcw 99 reserves the right to cancel or correct that transaction. Winnings obtained from a technical error will not be considered valid.

Account Suspension, Closure and Block

mcw 99 may suspend or permanently close an account without prior notice in any of the following circumstances:

• Serious breach of these Terms.
• Evidence of fraudulent activity or system manipulation.
• Suspicion of money laundering or illegal financial activity.
• Operating multiple accounts.
• Failure to cooperate with identity verification.
• A voluntary request to close the account.

In the event of account closure, the process of returning any valid balance will begin after verification is complete; however, in cases of fraud the balance may be forfeited.

Privacy and Personal Data Protection

Keeping your personal data secure is a priority for mcw 99. The platform uses SSL encryption and all data is stored on secure servers. For full details on how your information is collected, used, and protected, please read our Privacy Policy.

Personal data is not sold or transferred to third parties without the user's consent; however, required information may be provided to authorities where there is a legal obligation to do so.

Responsible Gaming Policy

mcw 99 believes gaming is a form of entertainment, and we are committed to ensuring it does not cause harm. To prevent excessive or addictive gaming, the platform offers several tools such as setting deposit limits, self-exclusion, and taking a break.

We encourage all users to play within their means. For information on how to keep gaming in check and where to get help, please read our Responsible Gaming page. If you feel you have a problem, do not hesitate to contact the support team directly.

• Always play within a set budget.
• Do not rush into placing large bets to recover lost money.
• Never treat gaming as an alternative source of income.
• Avoid playing under stress or driven by emotion.

Policy on Changes to Terms

mcw 99 reserves the right to change, amend, or update these Terms at any time. For significant changes, users will be informed via email or a notice on the platform. Continued use of the platform after changes take effect will be taken as acceptance of the new Terms.

If you have any questions about these Terms, you will find answers to many common questions in our FAQ section. If you need help with more complex matters, please contact us directly.

Contact and Dispute Resolution

If you have any questions, complaints, or disputes regarding these Terms or mcw 99 services, please contact our support team. We are ready to assist in both Bengali and English, seven days a week, twenty-four hours a day.

12.1 Contact Methods

• Live Chat: Log in to the platform and get direct chat support.
• Email: [email protected]

12.2 Dispute Resolution Process

Any dispute will first be addressed through the support team. Disputes must be reported to the support team within a maximum of 30 days of arising. Claims made after the specified period may not be considered.