mcw 99 Privacy Policy
This document provides a full explanation of how your personal information is collected, what it is used for, and how it is kept secure.
Introduction and Applicability
mcw 99 treats user privacy as a top priority. This Privacy Policy ("Policy") explains how the personal information of every member who registers on the mcw 99 platform and uses its services is collected, stored, processed, and protected.
By using this website or creating an account, you agree to the terms of this Policy. This Policy should be read together with our Terms and Conditions, as both documents together define your rights and responsibilities on the platform.
mcw 99 provides services only to individuals aged 21 or above. Age is verified from the information provided at registration. No information from minors is knowingly collected.
This Policy may be updated at any time. Continued use of the platform after a change takes effect will be considered as your acceptance of the updated Policy.
What Information Is Collected
2.1 Registration and Identity Verification Information
When you open an account, the following information is collected from you:
- Full name and date of birth
- Mobile number and email address
- National ID number or passport number (for age and identity verification)
- Payment method details — bKash, Nagad, Rocket, or Upay account number
2.2 Transaction and Activity Information
While your account is active, the following information is recorded automatically:
- Deposit and withdrawal transaction history and amounts
- Game play history, bet amounts, and results
- Records of bonus and promotion usage
- Login time, logout time, and session duration
2.3 Technical Information
Some technical information is collected automatically while you use the platform, such as:
- IP address and device type
- Browser version and operating system
- Cookie and session data
- Referral URL and page browsing patterns
Purpose of Using Information
mcw 99 uses collected information only for the specific purposes listed below — it is not used for any other purpose:
- Completing account registration and confirming identity
- Processing deposits, withdrawals, and bonuses
- Providing customer support — 24/7 via live chat and email
- Detecting fraudulent activity and ensuring account security
- Technical improvement of the platform and analysis of user experience
- Meeting legal obligations and resolving disputes
Your information is not sold to any third-party advertising companies or shared for any unjustified reason.
mcw 99 analyses user behaviour to support responsible gaming. If a concerning pattern is noticed in a member's play, assistance is offered to them.
Information Security Measures
mcw 99 ensures industry-standard technical and organisational measures to protect your information:
4.1 Technical Security
- All data transmissions are secured with SSL (Secure Socket Layer) encryption
- Passwords and sensitive information are stored using industry-standard hashing algorithms
- Regular security tests and vulnerability assessments are carried out
- Firewalls and monitoring systems remain active to prevent unauthorised access
4.2 Access Control
Only employees who need your personal information for their work can access it. All employees are bound by strict confidentiality agreements.
Sharing Information with Third Parties
mcw 99 never sells your personal information. However, certain information may need to be shared with trusted parties to operate the service:
- Payment processing providers — to verify transactions through bKash, Nagad, Rocket, and Upay
- Technology service providers — for server management and security verification
- Law enforcement authorities — as required by legal obligations or court orders
These third parties may only use the information for the specified purpose and follow the same standard of privacy policy.
Cookies and Tracking Technologies
mcw 99 uses cookies to keep the website running properly and to improve the user experience. Cookies are small text files stored in your browser that help the site remember your preferences.
6.1 Types of Cookies
- Essential cookies: Used to keep login sessions active and ensure security — the site cannot function properly without them
- Functional cookies: Remember language preferences and user settings
- Analytics cookies: Collect anonymous statistics to understand which parts of the site are used most
It is possible to disable cookies in most browsers, but this may limit some functionality of the site.
Data Retention Period
mcw 99 does not retain your information longer than necessary. The general policy is:
- All information is retained while your account is active
- After an account is closed, transaction and identity information may be kept for a set period for legal reasons
- Security logs and fraud investigation records are retained until the investigation is complete
- Once the retention period ends, information is securely deleted or anonymised
Your Rights
As a member of mcw 99, you have the following rights over your personal information:
- Right of access: You may request to know what information we hold about you
- Right to rectification: You may request correction of inaccurate or incomplete information
- Right to erasure: In certain circumstances you may request deletion of your information — however, this may not be possible if there are legal obligations
- Right to object to processing: You may object to the use of your information for specific purposes
- Data portability: You may request your information in a structured format
To exercise these rights, contact customer support. Our support team is available in Bengali and English 24 hours a day.
Responsible Gaming and Use of Information
mcw 99 is committed to responsible gaming. To that end, we analyse members' gaming history and proactively offer assistance where needed. This analysis is not for any commercial purpose — it is solely to ensure member wellbeing.
When tools such as self-exclusion or deposit limits are used, the related information is kept strictly confidential and can only be accessed by authorised staff.
Please note that all gaming and betting activity on mcw 99 is for individuals aged 21 or above only.
Policy Changes and Contact
mcw 99 reserves the right to update this Privacy Policy at any time. If there are any significant changes, a notification will be sent to your registered email or mobile number.
Continued use of the platform after a change will be considered as your acceptance of the updated Policy. It is therefore a good idea to read this page once after each update.
10.1 Contact Us
For any privacy-related questions, requests, or complaints, please contact our support team:
- Live chat: 24 hours a day, 7 days a week
- Email: [email protected]
- Language: Bengali and English
To learn more about us, read our About Us page, which contains detailed information about the company's identity and values.
Privacy-related requests are responded to within a reasonable time of receipt. For urgent matters, please use live chat.
General Miscellaneous Provisions
If any provision of this Privacy Policy becomes invalid or unenforceable for any reason, the remaining provisions will remain fully in effect. The invalid provision will, where possible, be amended to preserve the original intent of the parties.
This Policy constitutes the entire agreement between mcw 99 and the user regarding privacy, and supersedes all prior oral or written discussions on the matter. Alongside reading this Policy, please visit our FAQ section, where you will find answers to common questions about data protection and account security.